Shipping Policy

Where we ship

We currently ship to addresses in: US. This includes PO boxes and APO/FPO/DPO military addresses, which may take a few extra days. We do not ship internationally at this time.

Shipping cost

Standard shipping is free on every order. There is no minimum.

Processing time

• Orders are processed within 1 to 2 business days (Monday to Friday, excluding US holidays).
• Orders placed before 2 PM Chicago time on a business day begin processing that day. Orders placed after the cutoff, on weekends or on holidays begin processing the next business day.
• Orders with Priority processing ($4.99) are moved to the front of the packing queue.
• You will receive an order confirmation email right after checkout, and a shipping confirmation with tracking when your order leaves our warehouse.

Delivery time

Ships in 1 to 2 business days, arrives in 7 to 12 business days. Once shipped, most orders arrive within 7 to 12 business days. The delivery dates shown on our product page and at checkout are estimates based on these times.

Carrier delays caused by weather, peak holiday volume, natural disasters or other events outside our control can occasionally add time. We are not responsible for carrier delays, but we will always help you track down your package.

Christmas delivery

To receive your order before Christmas, please order by December 3, 2026. This date is based on our standard processing and delivery times. We work hard to meet it, but holiday delivery dates are estimates and not guaranteed, because the carrier controls final delivery.

Tracking your order

Every order ships with tracking. Use the number in your shipping confirmation email on our Track Your Order page. Tracking can take 24 to 48 hours to show its first update after you receive it.

Incorrect or incomplete addresses

Please double-check your shipping address at checkout. If you notice a mistake, email support@frostygrins.shop as soon as possible. We can update the address if your order has not shipped yet. Once an order has shipped, we cannot change the address. Packages returned to us because of an incorrect or incomplete address can be reshipped once you cover the new shipping cost.

Lost, stolen or damaged packages

• Damaged in transit: email support@frostygrins.shop within 30 days of delivery with your order number and a photo of the damage. We will send a free replacement or refund you.
• Marked delivered but not received: please check with neighbors, around your property and with your local post office, and wait 48 hours, since carriers sometimes mark packages delivered early. If it still has not arrived, contact us and we will open a claim with the carrier.
• Lost in transit: if tracking has not updated for 10 business days, contact us and we will investigate with the carrier.

Shipping protection

Shipping protection ($3.99) is optional and can be added at checkout. If your order is lost, stolen after delivery, or damaged in transit, we will ship you a free replacement as quickly as possible, with no carrier claim needed on your part. To use it, email support@frostygrins.shop within 30 days of the delivery date (or the expected delivery date, for lost packages) with your order number. Shipping protection is non-refundable once your order has shipped, and it does not cover change-of-mind returns or packages sent to an incorrect address entered at checkout.

Without Shipping protection, we will still help you file a claim with the carrier for lost or stolen packages, and a replacement or refund depends on the outcome of that claim. Items damaged in transit are always covered by our 30-day guarantee.

Order changes and cancellations

You can cancel or change your order for a full refund at any time before it ships. Email support@frostygrins.shop with your order number. Once an order has shipped, it can no longer be cancelled, but it is still covered by our Refund Policy.

Contact us

Frosty Grins
305 Gregg Rd, Lemay Township, MO 63125
support@frostygrins.shop

Last updated: October 22, 2026